We are made up of highly skilled staff, volunteers and trustees who make South Bucks Hospice an outstanding specialist palliative and lymphoedema care facility.

Our Team

Senior Management

  • Jackie Ward - Chief Executive Officer
  • Karen Elliott - Finance and IT Manager

Trustees

  • David Ellis OBE (Chairman)
  • David Balls
  • Joanna Kerridge
  • Caroline Langley
  • Barry Pickersgill (Deputy Chairman)
  • Dr Susan Procter
  • Snehal Rabheru
  • Philip Watkins

Compliance

Care

Our clinical services are regulated by the Care Quality Commission (CQC).

Fundraising

As part of our commitment to best fundraising practice, South Bucks Hospice voluntarily subscribes to the Fundraising Regulator. We are also a member of the Institute of Fundraising. We are committed to adhering to best practice, applicable laws and codes, such as the Fundraising Regulator’s Code of Fundraising Practice.

Our Promise to You

Here at South Bucks Hospice we are dedicated to providing the highest standard of service to patients, families and carers affected by life limiting illness. We hope you will be pleased with all aspects of our care and services and we encourage you to tell us about your experience with us.

We are always interested to hear your views and comments and if you have any suggestions you can let us know by telephone us, call in person or write to us if you prefer.

COMPLIMENTS

It is always reassuring and motivating for all of us to know that we are meeting the high standards of service and care that we set for ourselves.

If you are particularly pleased with the care you have received or the service we provide, we would be delighted if you would let us know so that we can pass on your comments and teams.

Thank you for helping us to constantly improve our services.

COMPLAINTS & CONCERNS

There are occasions when we don't get things right and mistakes do happen. When they do, it is helpful for us to hear about them. We will take your complaint seriously and investigate the matter promptly. All complaints will be dealt with sympathetically and thoroughly.

How to make a complaint

You can make a complaint in writing by email or post, or by using the Compliments, Concerns and Complaints form.

If you are unable to complete the form and choose to speak to a member of staff, we will try to deal with your concerns straightaway or we will discuss the complaints procedure with you and arrange to come back to you once the matter has been investigated.

Complaints by letter, email or using the form below will be acknowledged within three working days of receipt and we aim to resolve all complaints within 20 working days.

Once an assessment and an investigation of your concerns have been made, we will respond with our findings and a decision. Sometimes more detailed investigations are needed and if this is the case, we will contact you with an update and give you the date we expect to report back to you.

If you are not happy with the response to your complaint, you can ask to see or can write to a member of the Senior Management Team to discuss the matter further. If you are still not satisfied with the outcome, you can phone or write to us to request a meeting with the Chairman of Trustees.

Our Accounts

Report and Accounts 2019 20